Bitcoin and banks – December 2021 ranking – bitcoin.fr

This is the last update of our bank ranking. This table was designed from the results of a survey addressing to all people who have used their bank account at least once to transfer funds in order to buy or sell bitcoins or other cryptocurrencies.

Total number of participations (since August 2018): 2000

Total number of participations in 2021 (from 01/01 to 22/12): 1105

Only banks that have collected a minimum of 25 reviews are mentioned in our ranking. The results are expressed in the form of a “satisfaction rate” (number of positive experiences out of the total mentions).

Evolution of the satisfaction rate

Number of reviews
since August 2018
Positive reviews
in 2018/2020
Positive reviews
in 2021
Evolution
1. N26 171 95 % 91 % -4 %
2. Boursorama 344 70 % 78 % +8 %
3. Societe Generale 125 58 % 65 % +7 %
4. Hello bank! 37 85 % 61 % -24 %
5. Revol 149 42 % 58 % +16 %
6. ING Direct 82 79 % 57 % -22%
7. Fortuneo 75 74 % 53 % -21%
8. Savings bank 184 58 % 47 % -11%
9. LCL 100 61 % 44 % -17%
10. BNP Paribas 138 46 % 44 % -2%
11. Orange Bank 31 75 % 40 % -35%
12. HSBC 49 62 % 36 % – 26%
13. People’s Bank 107 40 % 31 % -9 %
14. Agricultural credit 351 39 % 24 % -15 %
15. Mutual credit 285 31 % 19 % -12 %
16. The postal bank 301 62 % 16 % -46 %
17. CIC 108 24 % 10 % -14 %

Difficulties encountered in 2021:

Inability to make a transfer to an exchange platform 426
Inability to use a bank card to purchase cryptocurrency 293
Cancellation of a transaction by credit card after the purchase of cryptocurrency 151
Excessive demand for supporting documents 126
Signature of a release form 99
Amount restriction 79
Closure of account 26
Warning with threat of account closure 22
Inability to make a transfer from a platform to the bank after a sale of cryptocurrency 20
Bank account freeze 14
Divers 8

Most mentioned platforms (since 2018)

Binance 449
Coinbase 438
Kraken 347
Crypto.com 125
Bitstamp 44
coinhouse 43
Paymium 31
Swissborg 19
bitpanda 14
Bitcoin.de 13

Conclusion

The main lesson from this survey is that the situation worsened overall in 2021 with a satisfaction rate falling by 12% on average. The main difficulty remains the transfer of funds to exchange platforms (the reverse operation is much less problematic).

The impact of the PSAN registration is difficult to estimate because most of the French market is held by companies that are not registered with the AMF (in order: Binance, Coinbase, Kraken and Crypto.com). However, we can say with certainty that this recording does not systematically protect against blockages. In 2021, the Banque Populaire, Crédit Agricole, Crédit Mutuel, the Postal Bank and the CIC are still refusing certain transfers to PSAN platforms.

Some banks nevertheless stand out positively: N26 remains well at the top of this ranking and we will note the good progression of Boursorama, from Revol and some Societe Generale.

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Bitcoin and banks – December 2021 ranking – bitcoin.fr

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